Return Policy for Nexrprime Labs Private Limited
If you require any more information or have any questions about our site’s disclaimer, please feel free to contact us by email at support@nextprimelabs.com.
Disclaimers for www.nextprimelabs.com
All the information on this website – https://nextprimelabs.com/ – is published in good faith and for general information purposes only. nextprimelabs.com does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (www.nextprimelabs.com), is strictly at your own risk. Nextprime Labs will not be liable for any losses and/or damages in connection with the use of our website.
From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone ‘bad’.
Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their “Terms of Service” before engaging in any business or uploading any information.
ConsentBy using our website, you hereby consent to our disclaimer and agree to its terms.
Replacement of a product is allowed only under the following circumstances: The customer can replace the product unit received within 7 days from the date of delivery and get a replacement unit delivered to the customer. Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery. In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be entertained once a boAt team member has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the products by boAt. In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision. In case of replacement, the whole product package with the product and its accessories intact will be picked up by the courier boy arranged by us. A product will not be replaced under the following circumstances: Customer is not happy with the look/sound quality of a defect free product Physical damage not notified within 24 hours of receiving the product An electrical surge or any damage caused by the user. Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 7 days from the date of delivery and get a replacement.
We believe in helping our customers as far as possible, and has therefore a liberal cancellation policy. However, under this policy: Cancellations request will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them. There is no cancellation of orders placed under the Same Day Delivery category. No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasion offers and therefore cancellations are not possible.)
Purchases are shipped from our own or third-party warehouses/ stores or offices from various points in India. Our endeavor is to make the products reach you within 7-10 Business days from receipt of order and payment depending on the address for delivery. Order deliveries will be made by our own staff or third-party courier and logistics companies or Postal Services usually between 10.30 am – 7 pm Monday –Saturday. Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order We are not responsible for damage of products after delivery. All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also, the said shortage of goods needs be highlighted and signed on the Proof of delivery copy and returned to the delivery person. In case your order has not been delivered but is reflecting “Delivered” on the tracker, please highlight it within 24 hours or else we will not be able to process your request. If a product is undelivered or returned to its origin, customers are entitled to receive a full refund. This condition is applicable only on products without any custom engraving.